Set Up Payouts

Why Payout Setup is Required

Before you can deploy your App, you must complete payout setup. This ensures you can receive payments from subscribers when they use your App.

You earn 80% of subscriber payments. mctx keeps a 20% platform fee to cover hosting, infrastructure, and payment processing.

Step 1: Start Payout Setup

After connecting your GitHub repository, you'll see a prompt to set up payouts:

1. Click Set Up Payouts
2. You'll be redirected to the payout onboarding flow

If you've already added a server but haven't completed payout setup, you can start the process from:

• Your server's detail page (the Set Up Payouts button will be visible)
• app.mctx.ai/dev/payouts

Step 2: Complete Payout Onboarding

You'll be guided through the onboarding flow. You'll need to provide:

Business Information:

• Business type (individual, company, or non-profit)
• Legal business name (or your personal name for sole proprietors)
• Tax identification number (SSN for US individuals, EIN for companies)
• Business address

Bank Account Information:

• Bank account number for direct deposits
• Routing number (US) or IBAN/SWIFT (international)

Identity Verification:

• Government-issued ID (driver's license, passport, etc.)
• Date of birth
• Phone number

Note: This information is required for legal compliance (KYC/AML regulations) and to protect against fraud. Your information is encrypted and stored securely.

Step 3: Return to mctx

After completing payout onboarding:

1. Click Continue on the final page
2. You'll be redirected to your Server List page (/dev/servers)
3. Your payout setup status will update automatically and appear in the onboarding checklist

Verification Timeline

Verification typically completes instantly, but in some cases can take:

• 1-2 business days for most accounts
• Up to 5 business days if additional documentation is required

While verification is pending:

• Your App status remains setup_required
• You cannot deploy your App yet
• You'll see a message: "Your account setup is incomplete. Please complete the onboarding process to start accepting payments."

You'll receive an email when verification is complete.

After Verification

Once your account is verified:

1. Your App status automatically changes to ready
2. You can now click Deploy App to make your App live
3. You'll start receiving payouts from subscriber usage

Payouts are sent to your bank account on a standard schedule (typically 7 days after a charge).

Payout Dashboard

View your payout history and account status at app.mctx.ai/dev/payouts:

• Account Status - Verification status and payout eligibility
• Payout History - Past transfers to your bank account
• Balance - Pending balance awaiting next payout
• Account Details - Update bank information or business details

Troubleshooting

"Additional information required" message

Additional documentation may be requested for verification:

1. Check your email for a message from our payment provider
2. Click the link in the email to provide the requested information
3. Return to the payout dashboard after submitting

Account verification failed

If your information cannot be verified:

1. Double-check that all details are accurate
2. Ensure your government ID is valid and not expired
3. Contact support for assistance

Cannot access payout dashboard

If you need to update your information:

1. Go to app.mctx.ai/dev/payouts
2. Click Manage Payouts
3. Sign in to your payout account

What Happens if Payouts Are Disabled

If payout capability is disabled (e.g., for compliance review):

• All your active Apps are automatically deactivated
• Subscribers cannot use your Apps until the issue is resolved
• You'll receive an in-app notification and email
• Contact payout support to resolve the issue

Once payouts are re-enabled, recovery depends on how they were disabled:

Temporary disablement (compliance review, verification hold):

• Your Apps automatically return to live status
• No action required — subscribers can resume using your Apps immediately

Deliberate disconnection (you disconnected your payout account):

• Your Apps return to ready status
• You must click Deploy App to reactivate them
• Subscribers cannot use your Apps until you deploy

Next Steps

After payout setup is complete and verified, you need to add a support email address so subscribers can contact you.

• Add Support Email - Provide subscriber contact information

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